Refund policy

Returns
Our policy lasts typically for 30 days as from ordering outside of the EU. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For the EU, customers have 14 days upon receiving the goods. Customized items cannot be returned regardless of the region of purchase. Customized items are products where you could edit the text or design on our website to your own personalization. We choose to work with trackable shipments so the dates are clear for everyone.

We do our outmost best to provide you with all the details upfront so you can make the right ordering choice. If you are unsure about anything, please contact us. If you feel we should add some more specific details, please e-mail us your comments.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The return address is printed on the label on your delivery box. Please keep this indicated address for your returns once instructed by us on the return procedure. You always need to e-mail us with any return request. The shipping costs for returns are for the customer.

We do our outmost best to get back to you within 24 hours, in case of very busy periods it may take longer.

If upon delivery you believe an item is defective and you accepted the package, please make a picture of the unopened box first. If you find out a product is defective during unpacking, please make a picture of it and send it to us by e-mail and we will work with our supplier to ship a replacement item. We do require a clear picture of the damage at all times.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Personalized Items (where you could edit the text or design to your own)

To complete your return, we require a receipt or proof of purchase. E-mail us for any return concerns together with your reason for returning the goods.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery or 14 days within the EU.

Refunds (if applicable)
Upon contacting us we may refund directly or request the product to be returned for inspection. In case of an inspection return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please keep in mind this can take several days before it shows up on your credit card statement or account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@timondi.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an a clear picture of the defect and email at inquiry@timondi.com. We will instruct you with the return procedure.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you always need to contact us at inquiry@timondi.com and we will provide you the instructions to return the goods. Take not this can take up to 24 hours or a bit longer in case of busy moments.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When you face any problem with our products, please contact us immediately. Our customer satisfaction is important for us.